Veterinarian Nurses Operations Manual
Background: Veterinarian Nurses - small start-up wanting to Franchise in the UK
A small start-up company of Veterinarian Nurses based in the North East of England had been operating for 12 months and had built a good solid business model. They wanted to Franchise in the UK and approached us to write their Operations Manual. We decided to take this job on to provide our more junior members of staff with the experience of writing an operations manual.
The initial phase was asking exploratory questions of the Nurses as they needed coaching on exactly what the manual should contain. All relevant material was obtained and used in the manual.
The outcome was an excellent operations manual which made this small business ready to start franchising in 2017.
“Thank you so much for producing our Operations Manual, we couldn’t have done this on our own. We feel we are now ready to start Franchising” - Christine Murphy – Veterinary Nurse